Frequently Asked Questions

You’ll probably spend more on your daily cup of coffee. Spa costs can differ based on climate, model, and usage, but typical monthly electrical costs are in the $10 to $20 range. Plus, when you buy a spa that uses quality materials and the latest technology, you’ll save on maintenance, energy costs, and the expense of replacing costly salt water hot tub systems in the long run.

The prices shown on this website reflect MSRP, but your local dealer offers different pricing, packages, and promotions based on bulk buys and often pass the savings on to you. Visit your Sundance® dealer for the most current deals.

You may consider "wet testing" a spa before purchasing. This means getting into a spa with water in it. Many reputable spa dealers maintain filled demonstration models just for this purpose. Here is what you should look for: Verify that the seats provide comfortable support. You do not want to have to scoot down in the spa like you do in a bathtub. When sitting in any seat, the water should reach shoulder level. If it does not, you will not get full hydrotherapeutic value. Stay in the spa with the jets on for at least 15 minutes. At the end of that time you will know whether the seating and jet arrangements are comfortable.

Quality spas are available in a wide range of prices. Just like cars, spa prices reflect features, materials and workmanship. Of course, we hope that as you are shopping you will consider a Sundance® spa. No matter which brand of spa you finally choose, we want you to be an informed consumer and find the right spa for your needs.

Here are a few simple rules to keep in mind: A product warranty is a performance and reliability agreement between you and the manufacturer. Avoid spa dealers who add prorated and deductible provisions. Make sure you read the manufacturer's warranty before buying, and compare coverage with other spas you are considering.

A spa can be installed indoors or outdoors, although over 90%, including those in cold weather climates, are installed outdoors. The two main considerations for installing a spa indoors are: will it fit through the door, and is the structural strength of the flooring adequate. A typical 3-person spa weighs approximately 2,500 lbs/1,150 kg when filled.

No. All above-ground portable spas are filled with water using a garden hose.

You need to have a proper foundation and meet any electrical requirements. Your Sundance® authorized dealer will walk you through the process and connect you with an expert to install your spa. See what to expect in the video below.

Here are a few things you can do to ensure installation and setup goes smoothly:

• Check your HOA, city, and county rules and obtain any permits necessary.
• Decide on a foundation that supports your spa, ensures proper drainage, and looks good.
• Choose the perfect location, and remember to leave room for maintenance and entertaining.

Most Sundance® spas must be connected to 240V electrical service, but some offer the option of operating on either 120V or 240V. While connecting to 120V can be less involved, most customers prefer the benefits of the 240V spa, which include quicker heating time and better temperature maintenance during cold weather use. This is because the heater output is four times as great in a 240V spa versus a 120V spa. If you choose to connect your spa to 120V service, you must be certain that it is a dedicated circuit, not shared by any other appliance, and has amperage rating appropriate for the spa you select.

The Sundance® control system can keep your spa hot and ready to use. Or you may prefer the "economy" setting which allows you to tell the system when you are most likely to use the spa and the water will be hot and ready at your designated times.

Most quality spas have relatively sophisticated digital thermostatic controls. These highly reliable modern systems are capable of keeping the spa water within one degree of any temperature you select. While this is important for comfort, it is also important for safety. You should pay particular attention to the control system if you have children who will be using the spa. Better systems have safety locks and digital readouts. A good indicator of the control system's quality is to read and compare manufacturers' warranties.

Truly beneficial hydrotherapy is directly related to the placement of the jets and to some extent, being able to adjust each jet where it is needed. These are the standards by which physical therapy and athletic hydrotherapy systems are judged. A common point of consumer confusion occurs when manufacturers load up a spa with lots of inexpensive, non-adjustable, stationary jets. It doesn't make any difference how many jets a spa has if they are not properly located and plumbed to provide the correct balance of water, air and horsepower.

There are two kinds of horsepower ratings applied to spa pumps: "Continuous Operating" horsepower and "Brake" horsepower (also called "Marketing" horsepower). Continuous Operating is the horsepower the motor is capable of producing while the spa is in operation. Brake is the amount of horsepower the motor produces on start-up before dropping to the Continuous Operating rate.

Hydrotherapy is the combined effect of heat, massage, and buoyancy. Warm water dilates blood vessels, increasing blood flow to sore or damaged tissues, allowing oxygen and nutrients to help overworked muscles recover faster. Massage, provided by the spa's jet system, relaxes tense muscles and relieves pressure on surrounding nerves. Massage also improves circulation and accelerates the body's natural healing process. Buoyancy reduces your body's weight by 90%. This relieves pressure on strained joints and muscles. Hydrotherapy is widely recognized as an effective method of alleviating the tension commonly associated with stress.

Many jets are adjustable, giving you an amazing number of options. The Fluidix® jets on many Sundance® Spas models adjust from oscillating to targeted; rotate clockwise, counter-clockwise, or stationary. You can control the flow, volume, and movement of other jets as well. In addition, controlling the amount of air mixed with the water with the air control valves changes the dynamics of the massage. Conveniently placed massage selectors let you divert water from one seat to another to increase or minimize the water flow. Ask your dealer to show you how our strategically placed and uniquely designed jets make the Sundance® Spas experience the ultimate in relaxation and therapy.

The Sundance® MicroClean® Ultra Filtration System, available on 980, 880 and 780 Series spas, produces a level of water purity never before found in any spa. And it's easy to maintain! Incorporating the new micro-filtering disposable filter, our system creates water that is cleaner and clearer than ever before.

The Sundance MicroClean® Ultra filter on 880 Series spas removes large particles, ultra-fine particles and oils from the water. So more filters are not able to give you the maximum water filtration found only on Sundance® spas.

Many manufacturers talk about the horsepower of their pumps. Horsepower can be measured using a "service factor" or a "true rating" system. The first describes the initial thrust as the pump first engages, but immediately the pump output falls to a lower, continuous horsepower level. When a spa manufacturer claims they have a 6-hp pump, they are describing the "initial thrust," not the horsepower the pump delivers as it runs.

Efficient plumbing, better jets and flow control are more important than horsepower. A lower horsepower pump in a more efficient spa will produce just as much jet power as a higher horsepower pump. And remember, you are looking for a comfortable but strong massage, and not looking for acceleration up a mountain road or a punishing hot water experience!

Today's finest spas feature a circulation pump that continuously filters the water to keep it clean and clear. It also provides the necessary flow to allow the heater to constantly maintain your set temperature. Spas without circulation pumps must rely on the low speed of a larger horsepower pump turning on periodically to provide filtration and the flow required for heating. The circulation pump is the most efficient method to provide flow for filtration and heating.

The Sundance® Heater employs a titanium coil that directly heats the water, increasing efficiency and reducing costs. Titanium prohibits heater corrosion and nearly eliminates failure. The Sentry Smart™ Heater carries a 5-year unconditional warranty.

Proper water maintenance is vital to enjoyment of your spa. Maintenance procedures are not difficult, and knowledgeable retailers will provide the start-up kit and instructions you need.

Most manufacturers recommend draining and cleaning your spa no more than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water. In most cases this simple process will only take about an hour to accomplish.

1. Check to be sure that the spa you buy is listed by a recognized independent testing agency such as ETL.
2. Use a qualified electrician to connect the electrical service to the spa.
3. Make sure the cover comes with a locking system to prevent unauthorized use. Many spas feature locking control panels, as well.
4. Keep appliances and other electrical devices away from the spa area.
5. Always observe the warnings about spa use by small children, pregnant women, people with certain health conditions and people under the influence of alcohol or drugs.

Thanks to advanced water management and filtration systems, spa maintenance is easier than ever—routine tasks take just a few minutes a week. When we surveyed current owners about basic spa maintenance, nearly all of them said it was easy. Here’s a quick summary of how to maintain a spa:

Water: Check the chemical levels weekly with test strips and adjust them by adding the appropriate products per your owner’s manual—no chemistry expertise necessary. Drain and refills are only needed every 3-4 months, based on use.

Filter: Rinse and clean filters with a garden hose or filter flosser once per month. Replace as needed.

Cover: Use a cover to help keep your water warm and clean. It will protect your spa from debris and weather elements.

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