Consumer product recall
Sundance Spas and Jacuzzi Hot Tubs recalled due to burn hazard
Last Updated: 2022-12-15
Product: Sundance® Spas and Jacuzzi® Hot Tubs
Issue: Consumer products - Burn hazard
What to do: Consumers should use an accurate external termometer to confirm the water temperature prior to entering the hot tub and should contact an authorized dealer to schedule a free repair.
This recall involves Jacuzzi® J-200™, J-300™, J-400™ and J-500™ Collection hot tubs and Sundance® Spas 680™, 780™, 880™, and 980™ Series spas manufactured between July 29, 2021 and February 9, 2022. The model number and serial numbers are engraved into a silver plate in the equipment bay of the hot tub. The Subject Products were sold through dealers.
The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
As of December 9, 2022, the company has received 185 reports of inaccurate temperature readings, 26 of which were in Canada. The company has received no reports of injuries.
What you should do
Consumers should use an accurate external thermometer to confirm the water temperature prior to entering the hot tub until the hot tub is confirmed not to have the affected temperature sensor. For hot tubs with the affected temperature sensor, consumers should contact an authorized dealer to schedule a free repair to replace the sensor.
For more information, consumers can contact Sundance Spas/Jacuzzi Hot Tubs toll-free at 1-800-549-1502 from 7 a.m to 4 p.m., PT, Monday through Friday, by email at TempSensor@jacuzzi.com for Jacuzzi® brands and TempSensor@sundancespas.com for Sundance® Spas brands or online at Sundance® Spas or Jacuzzi®.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Sundance Spas/Jacuzzi Hot Tubs
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada prior to being repaired.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The company reported approximately 5,400 units of the affected products were sold in Canada and approximately 23,661 units were sold in the Unites States.
Time Period Sold
The affected products were sold from August 2021 to present.
Place of Origin
Manufactured in Mexico
Original published date: 2022-12-15
Alert / recall type: Consumer product recall
Category: Consumer product - Specialized products
Sundance Spas, Inc. (which also does business as Jacuzzi Hot Tubs)
Published by: Health Canada
Audience: General public
Identification number: RA-72206
Look up your spa using your serial number to see if your product is part of the recall: