Sundance_Reviews

Reviews

1
Sundance Spas is rated 4.4 out of 5 by 756.
Rated 3 out of 5 by from Off to a rough start After years of dreaming about owning a hot tub, I finally purchased the Cameo 880 last September. We chose Sundance because my parents had one for over 10 years and barely had to lift a finger to maintain it. Initially I was very disappointed in our purchase and considered returning it. We struggled for months to get the chemicals and water right and had to start over by refilling the tub 3 times in 4 months. Every time we opened the lid we cringed wondering what it would look or smell like. We are on well water/water softener and I was very disappointed at how much constant effort and stress it was to deal with chemicals. To solve the problem, we now have to haul City water in by truck to fill the tub which of course, is not ideal, but better than trying to balance our well water. When we lose water due to evaporation I have to fill it with bottled water from our R/O. While dealing with water and chemicals, we would continually get red light alerts about our flow switch operation. Initially we were told it was just the dirty filter. I purchased 2 brand new filters to rotate and found with the error messages we were having to change filters at least once a week. We were finally able to get a tech to come out and he found, not surprisingly, that there was a malfunctioning flow switch and replaced it. We also had a light wire come lose, a pressure issue that was again, from a dirty filter, and a situation where the jets would not stop running and had to cut the power to stop them. At the time we were extremely frustrated because it seemed like it was always something. We haven't had any issues since hauling in City water and replacing the flow switch and it's been about 2 months. I sincerely hope we've worked through all the initial hiccups and can start to regularly enjoy the tub. I still have some concerns about how often I have to rotate/clean the filter - I definitely underestimated the amount of time and effort that goes into hot tub maintenance, but hopefully that will start to ease up as we settle into hot tub ownership. Pros: Color, seating, styling and jets are wonderful. I like only having to replace one filter. Cover, lifter and steps all included in purchase. Financing and best pricing. Cons: Having to lift the lid to change settings, the indicator light on exterior is very bright and takes away from the ambiance, replacing a mineral sanitizer and light bulb that we didn't know anything about until after purchase. System temperamental based on quality of water.
Date published: 2017-02-13
Rated 4 out of 5 by from Great spa with numerous features and options! Quality product and easy to use. Relaxing every evening after a long day of stress is the best therapy with my spa!
Date published: 2017-02-12
Rated 3 out of 5 by from
Date published: 2017-02-12
Rated 4 out of 5 by from Great features for great relaxation So happy with the spa purchase, very pleased with the extensive knowledge of both sales and installation crew. Everything went very smooth. Looking forward to many years of enjoyment both relaxation as well as therapy for our aging bodies. Been a sundance spa customer for over 10 years.
Date published: 2017-02-10
Rated 2 out of 5 by from Not happy so far! Our spa was delivered at the end of October, and unfortunately, after only about 10 times of use, the spa has multiple leaks. It has been drained since December, and we are still waiting on the replacement of our spa. So far...not so good! The dealer has been great, and not their fault at all. Hopefully this will be rectified soon and we can give a better rating!
Date published: 2017-02-09
Rated 5 out of 5 by from Love the jets Excellent advice from Blackthorne Hot Tubs and Pools. Felt well tended.
Date published: 2017-02-03
Rated 5 out of 5 by from Great features and powerful relaxing Jets I bought this spa a month ago and I couldn't be happier
Date published: 2017-01-31
Rated 5 out of 5 by from We replaced our 23 year old Vita spa with a Sundance Hamilton and it was like going from a Toyota to a Maserati! The jets are fantastic and we love the way the power easily can be lowered or raised. The recliner fits a tall person unlike many of the tubs we looked at. Our neighbors down the street tried it out and they bought the same one! Plenty of leg room when multiple people are in it.
Date published: 2017-01-30
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